Kristen Phillips joined Lanzone Morgan, LLP’s Medical Records team in 2021. Alongside Director of Client Relations and CSA Emily Jensen, Kristen ensures our attorneys have the most efficient access to our clients’ medical records. Coordinating communication between our office and facilities, holding facilities accountable for illegally overcharging for the production of records or failing to produce records in a timely manner, and sorting through each medical record chart, Kristen has quickly become a significant asset to our team.
Kristen graduated from California State University Fullerton with a B.A. in Psychology and M.A. in Psychology with an emphasis in Gerontology. After witnessing the treatment her grandmother faced in a nursing home, she has gone above and beyond to dedicate her education and career to serving the older adult population and encourage others to do the same. During her grandmother’s residency at a nursing home, Kristen’s dad was forced to make daily visits to ensure the employees gave her grandmother the proper care. When he did not remind them to bath, clean, or feed her, Kristen’s grandmother received little to no care. Kristen recognized that her grandma was a part of a larger population that was vulnerable and reliant on individuals who simply do not want to care for them.
As a result, she planned her career to fight for the older adult community. Kristen worked as an administrative assistant and tutor for the Gerontology Academic Program, planned panels for careers in Aging Studies, and worked alongside the head of the department, her mentor, to guide fellow students. She even created and organized events such as ‘Geropalooza,’ where elders performed flash mobs and provided resources to students to attract interest and concern for the older adult population. As a result of Kristen’s efforts and genuine compassion for her work, she was awarded Master Student of the Year at Cal State Fullerton. With such a strong passion for helping adults in their aging process, Kristen believes she found a perfect fit at Lanzone Morgan, and she hopes to play an even larger role in Lanzone Morgan’s litigation department and ultimately help to promote better care for elders.
In her free time, Kristen enjoys cooking, reading, photography, looking for vintage furniture and décor, and spending time with her bunny, Bunson. Although a quiet and reserved individual, Kristen really brings herself to life when demonstrating just how much she cares for the older adult population. She is truly working for the well-being of others and will play a pertinent role in Lanzone Morgan’s lasting impact on the elder community.