When a nursing home fails to provide answers following a serious injury, it is often a sign of deeper systemic neglect. Recently, our firm was able to step in and provide a voice for our client and their family when a care facility left them in the dark following an unexplained emergency room visit.
An Emergency Without Explanation
During a phone call with the care facility, our client was told that her father suffered a fall and was being immediately rushed to the emergency room. The facility would not provide a clear explanation. The mystery fall left the family in a state of shock and dealing with the trauma of an emergency room visit without knowing the circumstances that led to their father’s injuries.
Determined to find the truth, our client attempted to handle the situation through the proper channels. She reached out to the facility’s management and attempted to file a formal complaint. The response was a total blackout. “No one answered my call; no one replied to my email at all,” she shared.
This period of silence is often the most difficult for families. It creates a profound sense of helplessness as they realize the institutions meant to protect their loved ones are instead protecting themselves.
How Lanzone Morgan, LLP Responded
Feeling as though she had run out of options, the client turned to Lanzone Morgan, LLP. Our team recognized immediately that this wasn’t just a case about bad fall injuries, it was a case about a breach of trust and a lack of accountability.
From the first consultation, we validated the family’s concerns and began an exhaustive investigation into the facility’s records. We didn’t just look at the fall itself. We looked at the failure to supervise, the lack of preventative measures, and the administrative failure to report the incident properly. Our nursing home fall lawyers ended the facility’s silence by demanding the transparency the law requires.
Justice and Relief
The legal battle was rigorous, but the outcome provided more than just a financial recovery. For this family, the settlement represented a hard-won victory for their father’s dignity.
“I can’t believe it. It’s so amazing because no one else could help me except Lanzone Morgan, LLP,” the client noted. “We feel we got justice for my dad and we are totally relieved now.”
This case serves as a powerful reminder. You do not have to navigate the complex legal and regulatory world of elder care alone. When the system fails to answer your calls, Lanzone Morgan, LLP is here to make sure your voice is heard.
The following content has been legally reviewed and approved by nursing home abuse attorney Anthony Lanzone. Anthony holds notable memberships with professional organizations including the American Association for Justice and Consumer Attorneys of California.